Shipping policy

LG Shipping Policy Draft

We take pride in offering high-quality products that promote wellness and want every aspect of your experience with us to be exceptional, which is why we want to keep you in the loop with our shipping practices and policies.

Our processing time for orders received Monday through Friday is two business days, but we strive to process and ship orders the same day they are received. Please note that orders placed over the weekend or on holiday will be processed the following business day.

Once you’ve successfully placed your order and we’ve received your payment, our customer service team will send you an email to confirm your order details. We’ll send you another email with the tracking details when your order ships. Please check your spam folder if you don’t see the tracking email in your inbox.

We understand that mistakes happen, but unfortunately, once your order has been processed, we may be unable to make any changes. We highly recommend double-checking your order details before submitting. If you need to make any changes, please reach out to our customer service team immediately. Although we are committed to resolving any issues that may arise, we cannot be held responsible for order errors not reported before shipping, such as an incorrect address.

We ship primarily through UPS; however, we do offer USPS delivery as well. Additionally, orders shipped via UPS require an adult signature at the time of delivery.

The average delivery time for ground shipments is 3 to 5 business days from the shipping date. Still, we ask that you allow a minimum of 7 business days before contacting us with any questions.

For tracking updates, always refer to the UPS website. If you purchase Route shipping insurance, you will receive real-time tracking information via email and text if you have the app. If you choose to not purchase shipping insurance, please keep in mind Low Gravity is not held responsible for any lost or stolen packages.

Please note that expedited shipping may take longer than expected due to carrier delays caused by acts of God, natural disasters, war risks, acts of terrorism, nuclear damage, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, the application of security regulations imposed by the government or otherwise applicable to the Shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s transportation network), pandemic, epidemic or other public health conditions, disruption or failure of communication and information systems, or adverse weather conditions. Refunds will not be issued for late deliveries caused by carrier issues. We appreciate your understanding in this matter, as we are at the mercy of the carriers to get your package to you as quickly as possible.

At Low Gravity, we want to ensure your shopping and shipping experience is always exceptional. We encourage you to contact our customer service team at 925.788.3858 or email us at customerservice@lowgravityhemp.com if you have any questions or concerns.

Thank you for choosing Low Gravity, and we hope you enjoy our products!